There is an awareness team at the concert today.
You can identify them by the fairy lights and awareness t-shirt they are wearing.
You can talk to them directly or contact them via whatsapp, text or phone call at +43 677 63100673.
The awareness team is here for all your needs, be it discomfort (dizzyness, panic attacks...), water, hearing protection, disrespectful behaviour and much more.
Did you experience or witness an inappropriate situation and need external help (aside from the awareness team on site)?
Did you experience or witness an inappropriate situation and want to report it after the concert?
Write us at awareness@cuteconcerts.com or use our anonymous contact form.
Concerts can be a space to let go and celebrate. We want to make the spaces in which we work—and welcome many others—as safe as possible, creating safer spaces. However, we cannot guarantee a completely safe space, as full control is not possible and societal issues also affect our venues.
An awareness team consists of specially trained individuals who are present at events to serve as points of contact for affected persons. They provide support in acute situations: if you need water, feel dizzy, have a panic attack or if you experience or witness disrespectful behavior. They assist with de-escalation, document incidents, and, if necessary, initiate further steps. You can find more Information on this topic here.
If you have nevertheless experienced or witnessed a negative experiences at our concerts, we are here to listen. We treat all information confidentially and can refer you to services that can offer you longer-term care or support. Please also feel free to contact us if you have observed something or have general feedback. This helps us further develop our awareness concept — and is generally a pretty cool move!